Returns & Exchanges
At Worktop City, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unused and undamaged worktops and kitchen accessories. Please ensure items are kept in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization form.
Prepare for Collection
Securely repackage your items in their original protective wrap and palletize them if necessary to prevent damage during transit.
Schedule Pickup
Once your request is approved, we will coordinate a specialized courier to collect the heavy goods from your curbside at a scheduled time.
Inspection and Refund
After our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing